Privacy Policy

We may collect the following types of information.

When you use DeskPet, purchase a product, request a custom pet file, or contact support, you may provide:

• Your email address
• Your name, if provided during checkout or support
• Order details, such as product purchased and order status
• Support messages and related information
• Pet photos uploaded for custom pet creation
• Any other information you choose to send us

Payments are processed by Paddle, which acts as our Merchant of Record.

Paddle may collect and process payment details, billing information, tax information, invoices, fraud prevention information, and transaction records.

DeskPet does not store your full payment card details.

For more information about Paddle's handling of personal data, please review Paddle's privacy information during checkout or on Paddle's website.

If you order a custom pet file, we may collect pet photos that you upload.

We use uploaded pet photos only to:

• Review whether the photos are suitable for the requested custom product
• Create your custom DeskPet file
• Provide customer support
• Improve the specific result for your order
• Detect abuse, fraud, or policy violations
• Comply with legal, payment, tax, or safety obligations

DeskPet only accepts pet or animal photos for custom pet creation. We do not accept human faces, human likeness, identifiable people, deepfake requests, face swap requests, adult content, illegal content, hateful content, or infringing content.

Unless you give us separate permission, we will not publish your uploaded photos or use them in marketing materials.

DeskPet does not use uploaded pet photos to train general-purpose AI models.

When you visit our website or use our services, we may automatically collect limited technical information, such as:

• Browser type and version
• Device type
• Operating system
• IP address or approximate location
• Pages visited
• Referring website
• Error logs or diagnostic information
• Date and time of access

This information helps us operate, secure, debug, and improve DeskPet.

Our website may use cookies or similar technologies for basic functionality, analytics, security, checkout, and performance.

Third-party services such as Paddle or website analytics providers may also use cookies or similar technologies.

You can control cookies through your browser settings. Some features may not work correctly if cookies are disabled.

We use personal information to:

• Provide DeskPet products and services
• Process purchases and deliver digital products
• Create custom pet files
• Respond to support requests
• Verify orders and prevent fraud
• Maintain website and app security
• Improve product quality and user experience
• Enforce our Terms of Service and content rules
• Comply with legal, tax, accounting, and payment obligations

Depending on your location, we may rely on one or more legal bases to process personal information, including:

• Performance of a contract, such as delivering a purchased product
• Your consent, such as when you upload photos for a custom pet file
• Legitimate interests, such as security, fraud prevention, product improvement, and support
• Legal obligations, such as tax, accounting, consumer protection, or payment compliance requirements

We may share information with trusted service providers only as needed to operate DeskPet, including:

• Paddle, for payment processing, tax, invoices, fraud prevention, and refunds
• Hosting and infrastructure providers
• Email and customer support tools
• Analytics and error monitoring providers
• AI-assisted processing providers used to create custom pet files
• Legal, accounting, tax, or compliance advisors where necessary

We do not sell your personal information.

We do not share uploaded pet photos for advertising or marketing without your permission.

We keep personal information only for as long as needed for the purposes described in this Privacy Policy.

Typical retention periods include:

• Order and transaction records: retained as needed for tax, accounting, legal, and payment compliance
• Support messages: retained as needed to provide support and maintain service records
• Uploaded pet photos: normally retained for up to 90 days after delivery, unless a longer period is needed for support, dispute handling, fraud prevention, legal compliance, or you ask us to delete them earlier
• Custom pet files: retained as needed to deliver the product, provide support, or allow redownloads where available

You may request deletion of uploaded pet photos by contacting hello@deskpet.uk.

We use reasonable technical and organizational measures to protect personal information.

However, no online service can guarantee complete security. You are responsible for keeping your own devices, email account, and download links secure.

DeskPet and our service providers may process information in countries other than your own.

Where required, we use appropriate safeguards for international data transfers.

Depending on your location, you may have rights to:

• Access personal information we hold about you
• Correct inaccurate information
• Request deletion of personal information
• Object to or restrict certain processing
• Request a copy of your information
• Withdraw consent where processing is based on consent

To exercise these rights, contact hello@deskpet.uk.

We may need to verify your identity before responding.

DeskPet is not intended for children under 13, or the minimum age required by local law.

We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact hello@deskpet.uk and we will take appropriate action.

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices.

Please review their privacy policies before providing information to them.

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date above.

Your continued use of DeskPet after changes are posted means you accept the updated Privacy Policy.

If you have questions about this Privacy Policy or your personal information, contact us at:

DeskPet

Operated by: NormTech (HK) Limited

Email: hello@deskpet.uk