Terms of Service

DeskPet provides desktop pet software and related digital products.

Our products may include:

• The DeskPet desktop application
• Downloadable pet files for use inside the DeskPet app
• Optional custom pet files created from customer-provided pet photos
• Related digital content, updates, and support

DeskPet products are digital goods. They are delivered electronically and are not shipped as physical products.

Payments for DeskPet products are processed by Paddle, which acts as our Merchant of Record. Paddle may handle payment processing, taxes, invoices, refunds, and related checkout services.

When you purchase a DeskPet product, you may be asked to provide billing and payment information to Paddle. DeskPet does not store your full payment card details.

Prices, taxes, and available payment methods may vary depending on your location and Paddle's checkout settings.

After a successful purchase, digital products are delivered by download link, email, in-app access, or another electronic delivery method.

You are responsible for providing a valid email address and ensuring that you can access the device or account used to receive the product.

Custom pet files are normally delivered within 3 days after we receive suitable pet photos and any required order information.

DeskPet may offer custom pet files created from photos submitted by customers.

Custom pet files are made for use inside the DeskPet app. They are not a physical product and are not a general-purpose image generation service.

To create a custom pet file, you may need to upload one or more pet photos. You confirm that:

• You own or have permission to use the photos you upload
• The photos show pets or animals only
• The photos do not include human faces, human likeness, or identifiable people
• The photos do not infringe any third-party rights
• The photos do not contain illegal, hateful, adult, violent, abusive, or otherwise prohibited content

We may reject uploaded photos if they are unsuitable, unclear, unrelated to pets, or violate these Terms. If needed, we may ask you to provide replacement photos.

You may not use DeskPet to create, upload, request, distribute, or promote content that includes:

• Human faces, human likeness, or identifiable people
• Face swaps, deepfakes, impersonation, or misleading synthetic identity content
• Voice cloning or voice impersonation
• Adult, sexual, exploitative, or pornographic content
• Illegal, harmful, hateful, abusive, harassing, or discriminatory content
• Content involving minors in an inappropriate context
• Copyrighted, trademarked, or otherwise protected material that you do not have permission to use
• Malware, scams, phishing, fraud, or deceptive activity
• Content that violates Paddle's Acceptable Use Policy or applicable payment network rules

DeskPet is designed for pet-themed desktop entertainment. We reserve the right to refuse, cancel, or refund orders that violate these rules.

You retain any rights you have in photos or materials you submit to DeskPet.

By uploading content to DeskPet, you grant us a limited license to use that content only as needed to:

• Review the uploaded content
• Create your requested custom pet file
• Provide customer support
• Detect abuse or policy violations
• Comply with legal, payment, tax, or security obligations

We do not claim ownership of your uploaded pet photos.

Unless you separately give us permission, we will not use your uploaded photos in marketing materials or public examples.

DeskPet may use AI-assisted tools or automated processing to help create custom pet files.

Uploaded pet photos are used only to provide the product or service you ordered, support your request, and maintain platform safety. DeskPet does not use your uploaded pet photos to train general-purpose AI models.

AI-assisted results may vary. We do our best to create a usable and visually appropriate custom pet file, but we cannot guarantee that every result will perfectly match the uploaded photo.

When you purchase or download a DeskPet product, we grant you a limited, personal, non-exclusive, non-transferable license to use that product for personal desktop entertainment.

You may not:

• Resell, redistribute, sublicense, or share paid DeskPet files
• Reverse engineer, decompile, or attempt to extract source code from the DeskPet app
• Modify DeskPet products for commercial redistribution
• Use DeskPet products for unlawful or harmful purposes
• Remove copyright, branding, or ownership notices

All rights not expressly granted are reserved by DeskPet.

We may update, improve, modify, or discontinue parts of DeskPet from time to time.

We try to keep our website and services available, but we do not guarantee uninterrupted access. Some features may depend on your operating system, device, software version, or internet connection.

Refunds are handled according to our Refund Policy, available at:

https://deskpet.uk/refund-policy

Because DeskPet products are digital goods, refund eligibility may depend on whether the product has been downloaded, accessed, delivered, or custom production has started.

For support, contact us at hello@deskpet.uk.

Please include your order email, order number if available, and a clear description of the issue.

DeskPet, including our website, app, software, design, branding, text, graphics, downloadable files, and related materials, is owned by DeskPet or its licensors.

You may not copy, reproduce, distribute, sell, or exploit DeskPet materials except as allowed by these Terms.

DeskPet is provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.

We do not guarantee that DeskPet will meet every expectation or work on every device configuration.

To the fullest extent permitted by law, DeskPet will not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of data, profits, business, goodwill, or device availability.

Our total liability for any claim relating to a DeskPet purchase will not exceed the amount you paid for the product that gave rise to the claim.

Nothing in these Terms limits liability that cannot legally be limited.

We may update these Terms from time to time. When we do, we will update the "Last updated" date above.

Your continued use of DeskPet after changes are posted means you accept the updated Terms.

These Terms are governed by the laws of Hong Kong, unless applicable consumer protection laws require otherwise.

If you have questions about these Terms, contact us at:

DeskPet

Operated by: NormTech (HK) Limited

Email: hello@deskpet.uk